Yoka Hakosako
Regarding returns
Please contact us by email or phone within 7 days of receiving the product.
If you receive a defective product, a product different from the one you ordered, or an incorrect product, we will refund the full cost of the product, including the cost of return shipping, only if the product description is incorrect.
Due to the nature of the products, we cannot accept cancellations or returns due to customer reasons other than those mentioned above after placing an order. Depending on the circumstances, we will respond after consulting with you. In that case, please note that the customer will be responsible for the round-trip shipping fee, bank transfer fee, packaging fee, etc.
Please note that we cannot accept returns for any of the following reasons:
- If the product is used after it arrives
- If the product is scratched or stained by the customer
- If more than 8 days have passed since the product arrived
- Items that are in a state that would prevent them from being sold again (including items that have a fragrance, etc.)
- If the item has been repaired or cleaned by the customer
About refund method
In case of convenience of our store
Cases where the cause is our fault include when a defective product or a product different from the order is delivered, or when there is an error in the description.
After confirming the arrival of the returned product, we will transfer the total amount, including the product price and shipping fee, to your specified account.
In case of return due to customer's convenience
"Customer reasons" refers to cases other than the above "Store reasons." This includes wrong size, different image, mistaken purchase, etc.
If the return is due to customer's convenience, the customer will be responsible for the round-trip shipping costs and all other fees.
We will transfer the amount minus shipping and transfer fees to your specified account.
Regarding shipping charges
If your purchase amount is 40,000 yen or more (tax included), shipping is free.
This product is not available in some areas, such as Hokkaido and Okinawa, so please feel free to contact us.
For delivery by Yamato Transport
Shipping fee: 1,000 yen (tax included) *Excluding some areas.
Regarding delivery time
After payment is confirmed, we will ship within 3 to 5 business days.
Orders placed outside of store hours, such as on weekends, holidays, or during the New Year holidays, will be processed on business days and may be delayed. Thank you for your understanding.